Last updated: 12.05.2025
This refund policy applies to reservations and payments made through the Click & Rent platform for bicycle or e-bike rentals.
1. Applicability
This policy applies only to bicycle rentals through our platform. By placing a reservation, you agree to our terms and conditions, including this refund policy.
2. Refund terms
Refunds will only be considered in the following situations:
- There is a duplicate payment or billing error
- The bicycle was defective or unavailable at the start of the rental period
- The reservation could not proceed due to a technical failure on our part
- In case of cancellation within the time frame allowed by the cancellation policy (if applicable)
All refund requests are assessed on an individual basis. Click & Rent reserves the right to approve or deny refunds at its sole discretion.
3. Requesting a refund
You may contact us within 7 days of the reserved rental date for a refund request. Please include:
- Your full name
- Order ID or transaction information
- A clear description of the problem
Email: contact@clickenrent.nl
4. Processing time
If your request is approved, we will process the refund within 5-10 business days via your original payment method.
5. Chargebacks
If you initiate a chargeback through your bank or payment provider without first contacting us, it may delay processing your request.
6. Changes to this policy
Click & Rent reserves the right to change this refund policy at any time. We encourage you to check this page periodically for updates.